How can I track my order?
Once your order has been shipped, you’ll receive an email with information and a tracking number.
All domestic orders are shipped via PostNL or DHL. For International Orders, the shipping provider will vary depending on your location.
How long does the shipping take?
Please allow 1-3 business days for your order to be processed and shipped and shipping can take between 1-3 business days.
*Please note during our seasonal drops and sales expect an additional 5-8 days delay in shipping. Free gifts, promotional or any items purchased during sales or with coupons are not returnable!
Customs & VAT:
Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the Netherland if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices. Shipping and duties may be cheaper and faster if ordered locally.
International Order, Returns & Exchanges
If you are outside of the Netherland and unsatisfied with your purchase, don’t worry! We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping. International Returns are accepted within 7 days upon you receiving your order.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
How much does the shipping cost?
We offer Free Shipping on all orders over €70 and a Flate Rate of €6,95 for all NL and BE orders below €70.
*For International Orders, the shipping provider will vary depending on your location.